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1. Service Area

AirBear provides residential HVAC service in Fort Collins and Timnath. Nearby towns may be accepted case by case depending on distance, access, job type, and safety considerations. Requests may be accepted or declined at the owner’s discretion.

2. Booking and Scheduling

All appointment requests are reviewed before approval. Submission of a booking request does not guarantee acceptance. You will receive a confirmation once your visit is approved.

Service hours are Sunday through Thursday. After hours visits are limited to recent clients on a case by case basis.

3. Residential Work Only / Small Commercial Exception

AirBear services residential HVAC systems and small commercial spaces that use standard residential-style equipment. Larger commercial systems, rooftop units, advanced controls, or equipment outside our licensing or insurance scope will be declined.

4. Pricing and Payment

Tune ups and cleanings (furnace, boiler, AC, swamp cooler, or two system maintenance) each include their own flat trip charge baked into the service price.

Repair calls or any non-maintenance diagnostic visit include a standard $90 diagnostic trip charge, with labor, parts, and materials billed separately. Equipment replacement estimates include a separate estimate fee unless otherwise noted.

Payment is due at the time of service unless agreed in writing.

5. Arrival, No-Shows, and Late Cancellations

Once AirBear has arrived at the property, we reserve the right to charge the applicable trip charge for a no show or same-moment cancellation. This applies when no one answers after reasonable attempts (door knock, call, or text) or when a cancellation occurs after we have confirmed the appointment and are already on site.

6. Safety and Accessibility Requirements

AirBear may decline or reschedule service if the work area is unsafe, inaccessible, or violates applicable codes or safety standards. Examples include asbestos, hazardous electrical conditions, aggressive animals, or environments that pose personal risk.

7. Limitations and Exclusions

AirBear is not responsible for pre-existing conditions, code violations, neglected maintenance, or failures caused by unrelated system issues.

No guarantees are offered on systems that are excessively old, improperly installed, modified by others, or unsafe to operate.

8. Communication

By booking with AirBear, you consent to receive appointment-related communication via phone, text, or email. You may opt out of non-essential messages at any time.

9. Workmanship Guarantee

Repairs and installations performed by AirBear are covered under our workmanship guarantee. Coverage terms can be viewed at: https://guarantee.airbearfoco.com

10. Privacy

AirBear respects your personal information. Our privacy policy is available at: https://privacy.airbearfoco.com

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